Fincrime Analyst: Onboarding

The Service Guild

The Service guild at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.

There are three core elements to service at Griffin: banking operations; operational resilience; and customer success. Across all teams, we place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.

As one of the core members within the banking operations team, you’ll be shaping and delivering our fincrime prevention services. You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.

Who are you

The ideal candidate is driven by a deep sense of ownership, striving to create and run a class-leading onboarding experience for our customers. As a responsible driver of operational excellence, you’re a pragmatic owner who makes things happen. In your role, you’ll be given the freedom and support to explore a better way to onboard our customers. Successful candidates will have a proactive and curious nature, consistently challenging us to improve a little every day, shaping intelligent operations for the future.

You will have most of the following

• Experience working in a hands-on fincrime prevention role, preferably onboarding
• Comfort talking to customers, clearly communicating what you need from them and how Griffin will support
• Demonstrable experience of conducting enhanced customer due diligence for the full spectrum of businesses
• Empathy - a strong desire to ensure genuine, compassionate support for our customers
• Clear and concise written communication skills
• Good judgement - you strike a good balance between experimentation and tried-and-tested solutions

We’re remote first, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:

• A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
• A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write)

What will you be doing here?

You will report to the Fincrime Ops Associate and work closely with the broader service guild to ensure that our customers are onboarded without a hitch and managed on an ongoing basis. We believe passionately in eliminating unnecessary manual effort. You will be encouraged and supported to automate any process where human intervention does not give a better result.

You’ll be responsible for:

• Helping new customers get started, making sure they onboard and pass verification checks quickly, while following Griffin's rules to prevent financial crime
• Collecting, reviewing, and managing documents. You'll be the main contact for customer cases and ensure we follow data protection and reporting rules
• Keeping track of things - you'll assist in creating reports for the team and use them to make our onboarding process and fincrime prevention measures better
• Supporting ongoing checks on customer risks, money laundering and fraud
• Checking alerts and looking for transactions that don't fit our risk appetite. You'll also investigate suspicious activity and report it to the National Crime Agency
• Using your curiosity to help the team spot trends in financial crime and develop solutions
• Making sure our work is top-notch by through quality checks
• Embracing your explorer spirit - you will challenge the way we do business today and help to implement genuine improvements to our operations.

Nice to haves

We’d be thrilled if you also have experience in other areas of banking operations, from payment handling and investigation to controls and data analysis. Experience delivering projects or functional change would be a bonus, but we’re equally happy to support you as you hone these skills here.

What can we offer you?

We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.

• 25 days off a year + Christmas shutdown (we close in between Christmas and New Year) + bank holidays
• Flexible, remote-friendly working - including supporting home office setup
• Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
• 1:1 coaching and counselling through Oliva
• Auto-enrolment into company pension scheme
• Enhanced parental leave with up to 6 months at full pay
• Private medical insurance and life insurance (provided by Vitality and AIG respectively)