Offer summary

Qualifications:

Proven experience scaling a fast-growing company to or beyond 9 figures, preferably in DTC or consumer products., Strong background in building operating systems, hiring processes, and execution cadences., Ability to translate complex ideas into clear roadmaps and metrics., Excellent skills in team building and cross-functional collaboration..

Key responsabilities:

Create and implement scalable systems and processes across the business.

Partner with the CEO to prioritize initiatives and define success metrics.

Unblock leadership by managing key projects and ensuring alignment across teams.

Build and strengthen high-output teams while identifying talent gaps and defining performance metrics.

Job description

We’re Growing Fast. You’ll Help Us Scale Smarter.

We’re a profitable, founder-led consumer brand on the verge of explosive growth. Built on performance marketing, subscriptions, and a scrappy, do-it-ourselves mentality, we’ve scaled fast — and now we’re expanding into marketplaces, retail, and international.

But speed has caught up with us. The systems, structure, and team rhythms that got us here won’t take us where we’re going. We need a Director of Strategic Operations to turn our high-output hustle into a repeatable, scalable operating machine that supports a 9-figure business.

This role is for a true builder — someone who has done this before at a larger scale, has the playbook, and can roll up their sleeves to translate vision into execution, unblock teams, and bring clarity, speed, and systems to every part of the business.

What You’ll Own

1. Build the Operating System That Powers Scale

Create and implement scalable systems across the business: dashboards, team scorecards, hiring/onboarding processes, SOPs, and execution rhythms
Design meeting cadences, reporting structures, and workflows that drive focus, speed, and accountability
Build the infrastructure for cross-channel growth: DTC, marketplace, international, and retail

2. Turn Vision Into Action

Partner with the CEO to catch ideas, prioritize them, define what success looks like, and map out execution plans
Own the full lifecycle of key initiatives — from strategy to execution to measurement
Ensure the company stays aligned and moving — no spinning plates, no dropped balls

3. Unblock the CEO & COO

Free up leadership by taking key projects and ideas from 0 → 1 without needing constant guidance
Support the COO by keeping departments focused, helping prioritize, and bringing structure to execution
Be the connective force between strategy and daily operations

4. Build and Strengthen Teams

Help structure and scale lean, high-output teams across functions (eCommerce, Influencer, Growth, Product, etc.)
Identify talent gaps, source scrappy freelancers or full-time hires, and implement onboarding that sets them up for success
Define team charters, roles, responsibilities, and performance metrics — so every team knows what “great” looks like

5. Drive Execution With Speed and Accountability

Build project tracking systems and company-wide dashboards to make performance visible and actionable
Identify and fix execution bottlenecks across the business
Keep cross-functional teams aligned, productive, and focused on what matters most

Requirements

Have scaled a fast-growing company to or beyond 9 figures, ideally in DTC, subscription, or consumer products
Bring your own playbook — you’ve built operating systems, hiring processes, dashboards, and execution cadences that work
Are obsessed with speed, systems, and simplification — and know how to balance structure with scrappiness
Can translate visionary chaos into clear roadmaps, metrics, and outcomes
Are a natural dot-connector across teams and functions — and know how to get people moving in the same direction
Are not afraid to do the work — you’re tactical, practical, and you get things done

Bonus Experience

Built or scaled subscription-based DTC businesses
Supported international or retail expansion
Deep understanding of performance marketing-led orgs
Experience with EOS or other operating frameworks

Benefits

Why This Role Matters

We’ve built a rocketship — now we need the operating system to fly it.

As Director of Strategic Operations, you’ll help transform a high-growth, profitable brand into a scalable, efficient, and well-aligned organization. You’ll work directly with the CEO and COO to turn vision into execution, bring structure to speed, and ensure the business can scale without breaking.

This is a foundational role with massive impact — perfect for a builder who’s done it before and wants to do it even better, faster, and smarter.

Why Join Freebird

9-figure, high-growth brand with over 1 million customers — and we’re just getting started
Direct access to founders and a seat at the leadership table
Full ownership and autonomy to build systems, teams, and infrastructure from the ground up
A lean, resourceful culture that values speed, results, and getting things done
Remote-friendly, flexible, and fast-moving — no red tape, no politics

Benefits

Fully Remote Flexibility – Work where you thrive
Competitive Compensation & Performance Bonuses – Aligned to your impact
Comprehensive Medical Benefits – Strong health coverage for you and your family
401(k) with Company Match – Plan and save for the long term
Unlimited PTO – Recharge when needed, no counting days
Leadership Growth Path – Opportunity to scale into a senior executive role
Mission-Driven Brand – Help shape the future of grooming and self-care through innovation