Offer summary

Qualifications:

Bachelor's degree in any field, preferably business-related., Minimum of 4 years’ experience in an operations or business role., Excellent project management, organization, and writing skills., Experience in a customer-facing or service environment, with people management experience..

Key responsabilities:

Manage operations and community team to ensure a great tenant experience.

Oversee maintenance ticketing process and resolve tenant issues promptly.

Develop and deploy new standard operating procedures for quality consistency.

Analyze operations performance data and track KPIs to improve efficiency.

Job description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Our Korea/Japan team enjoys the flexibility to work from home, a cozy cafe or basically anywhere! You can find the perfect spot to feel inspired, stay productive, and enjoy a change of scenery whenever you need it. Feeling bored or stagnant in your day to day is out of the picture!

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Operations Manager - Korea

Job Type: Permanent, Full Time

Start Date: ASAP

Reports To: Country GM

Location: Korea

Role Purpose: The Operations Manager would be responsible for deploying and improving Cove’s operations procedures to ensure all properties run smoothly. On a monthly basis, this role will need to maintain strong NPS scores amongst the tenant community, ensure properties across Korea area are all maintained to Cove standards, review regular team performance, and ensure the effectiveness of the operations budget. On a day-to-day basis, this role will need to maintain the number of open tickets below the target, ensure fast response time, and the tenant inquiries.

What you'll be doing:

Core member of the Cove leadership team.
Managing the operations and community team
Ensuring all Cove tenants have a great experience of checking in and out of our properties.
Overseeing the maintenance ticketing process to ensure that issues are resolved on time and within budget.
Dealing with tenant issues and complaints to find resolutions that work for everyone.
Ensuring Cove properties are maintained up to Cove’s high standards and shaping and revising these standards as needed.
Developing and deploying new SOPs to ensure consistency of quality and performance standards.
Increasing efficiency and ROI for all operations processes.
Producing materials that improve workflows and knowledge sharing amongst the team.
Becoming the key ‘super-user’ of critical operations software to ensure that it is aligned to processes, used correctly and that Cove is maximizing its potential.
Deployment of any new software to improve operations performance.
Conducting reviews of suppliers and external vendors and upgrading where necessary.
Analyzing and reporting on operations performance data and sharing insights with the team and stakeholders to improve performance.
Tracking and reporting KPIs for the operations team in relation to both the teams’ internal performance and the performance of external vendors.
Recruitment and performance monitoring of the operations and community team.
Liaising effectively with other teams within Cove to improve cross-functional working (ie. real estate, marketing, etc.).
Creating a culture of continuous improvement within the operations team and company at large.