RSS and Customer Support Specialist

Department

BSD CME - RSS Program

About the Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

Job Summary

The job performs routine assignments related to academic, research, clinical or administrative programs.

Responsibilities

• Work with CME and Department staff, course faculty, and external partners/affiliates to build accredited RSS activities in an online Learning Management System (EthosCE).

• Review RSS documentation for clarity, completeness, consistency, and compliance with ACCME and institutional guidelines.

• Communicate identified issues regarding RSS documentation, policies & procedures and recommend a resolution. These documents typically include disclosure statements, promotional materials, and presentations.

• Work with internal and external learner participants to ensure accurate ACCME PARS learner data transfer from EthosCE.

• Monitor and respond promptly to general inquiries in the CME inbox and main phone line.

• Provide backup and assist with customer support for live (in-person and virtual) activities, conferences, and webinars.

• Assist the CME team in maintaining accreditation status with the Accreditation Council for Continuing Medical Education (ACCME).

• Remain abreast of accreditation criteria as well as institutional policies and procedures.

• Attend professional development workshops, meetings, and webinars.

• Assist with special projects or initiatives as needed.

• Uses general understanding and experience to administer the delivery of services to program participants and/or beneficiaries.

• Plans and conducts quality assurance reviews and recommends changes as appropriate.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Certifications:

---

Preferred Qualifications

Experience:

• Previous customer service, administrative support, or event coordination experience.

• Experience in accredited continuing education.

• Familiarity with ACCME, AMA, PhRMA, FDA, and OIG guidelines.

• Experience working in an academic medical center or university.

• Experience in a professional medical environment working closely with physicians.

Preferred Competencies

• Ability to effectively represent the mission, values, and strategic plan of the organization and leaders through work products, efforts, and communication.

• Excellent time management and multitasking abilities in fast-paced environments.

• Proficient in clear and professional communication with the ability to translate technical concepts for a non-technical audience.

• Possessing a pleasant, patient, and friendly demeanor.

• Demonstrating strong decision-making and analytical skills.

• Showing attention to detail and organizational capabilities.

• Capable of working effectively within a team.

• Self-motivated and adaptable to change.

• Ability to interact comfortably with senior executives, faculty, physicians, and staff.

• Ability to use appropriate resources to resolve an issue.

• Listens attentively to others, asks clarifying questions to ensure understanding, and responds appropriately.

• Demonstrates openness to feedback and works to accurately understand and follow instructions.

• Responds to emails, messages, and requests in a timely and professional manner.

• Follows up as needed to ensure tasks are completed and demonstrates a commitment to supporting team goals and priorities.

• Ability to assist with event logistics, respond to inquiries professionally, and provide a positive experience for attendees.

Working Conditions

• Fully remote.

• Occasionally meetings/conferences are held evenings or weekends incumbent could be required to provide technical registration support as necessary.

Application Documents

• Resume (required)

• Cover Letter (preferred)

Job Family

Administration & Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

​
FLSA Status

Exempt

​
Pay Range

$60,000.00 - $75,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.