Offer summary

Qualifications:

Prior experience in customer support or community management., Strong communication skills, fluent in English., Familiarity with Discord and email-based support systems., Ability to troubleshoot and resolve customer issues effectively..

Key responsabilities:

Serve as the first point of contact for customer inquiries.

Build and maintain strong relationships with customers.

Provide support via email and Discord, educating customers on product features.

Collect and communicate customer feedback to the internal team.

Job description

Our Vision

At EverAI, we specialize in creating conversational AI experiences for roleplay, gaming, social interactions, and creative writing. Dive into a world where every chat is an adventure.

Our Product

Since our public release in September 2023, we have experienced incredible traction growing from 0 to 22M users. As we grow, our goal is to keep enhancing existing key features as well as developing new exciting functionalities (group chat, AI chat & phone calls in local languages, video calls, AI video generation, AR/VR, etc.).

Our Team

We are an enthusiastic, passionate and hardworking team of 55 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.

Alexis Soulopoulos [CEO]

• 10+ years in Tech Executive Leadership

• Co-Founder Mad Paws Holdings (from 0 to IPO)

• Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23

Michael Monin [Co-founder & CTO]

• 10+ years as CTO / COO (web2/web3), 1+ year in AI/LLM

• Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)

Thomas Lacroix [Co-founder & CMO]

• 8+ years in Customer Acquisition & E-commerce Growth

• Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)

Maruša Fasano [CFO/Legal]

• 25+ years in Finance, Strategy, M&A

• Ex-CFO/M&A @Curatible (exited to Blackstone)

• Ex-President of the Board @SotremoSA (exited)

• Co-founder/CFO @SoftOne (exited)

Your Role

As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring they have an exceptional experience with EverAI. You will help onboard, support, and build strong relationships with customers, assisting them with inquiries, resolving issues, and advocating for their needs. Your role is crucial in driving customer satisfaction, retention, and business growth.

Key Responsibilities

Serve as the first point of contact for customer inquiries, providing timely and effective resolutions.
Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services.
Provide customer support via email, Discord, and eventually other channels (e.g., live chat).
Educate customers on product features, troubleshoot issues, and make tailored recommendations.
Monitor customer engagement and proactively address concerns to enhance user experience.
Collect, record, and communicate customer feedback and insights to the internal team.
Ensure adherence to assigned schedules based on business needs, with flexibility as the company grows.
Engage in continuous learning and professional development to enhance customer success skills.
Consistently meet performance targets set by the Leadership team to align with the company's vision.

Your Qualifications

Hard Skills

Prior experience in customer support, community management, or a similar role
Ability to provide effective troubleshooting and problem resolution
Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom)