Integration meets innovation
Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.
We’re looking for a strategic and analytical Senior Customer Advocacy Manager to lead efforts in elevating the voice of the customer through deep insights and investigative rigor. This is a unique opportunity to lead the charge in strengthening and nurturing relationships with our awesome customers, helping them succeed and ensuring they are true champions of the Celigo brand. The ideal candidate is equal parts storyteller and analyst—someone who can translate complex customer data into actionable insights that fuel our advocacy strategy and help drive business growth.
In this role, you’ll be the chief architect of our customer advocacy strategy, working closely with marketing, sales, customer success and product teams to create opportunities that showcase the incredible experiences our customers have with us. You’ll be the go-to person for all things customer advocacy—developing programs, analyzing customer data, creating references, producing customer stories, sourcing peer reviews, managing reference tools, fostering relationships, and finding creative ways to let the world know just how great our customers are.Your job is to make our customers shine—while helping them grow, succeed, and shout about it from the rooftops.
What would you do, if hired?
- Build a Thriving Advocate Community: Cultivate and nurture a community of passionate customers who are eager to spread the word about us. You’ll engage with them regularly, making sure they’re not just happy, but truly excited to advocate on our behalf.
- Advocate Recruitment & Relationship Building: Identify and nurture new customer advocates. Manage a network of advocates in our customer reference tool (Orca) and create opportunities for them to share their success stories, participate in events, and collaborate with internal teams.
- Leverage & Analyze Customer Insights Data: Analyze customer behavior, usage, engagement, and sentiment using CRM, NPS, and other data sources to identify advocacy opportunities.
- Content Creation & Thought Leadership: Collaborate with the marketing team to develop compelling content such as customer stories, case studies, and thought leadership pieces that bring their stories to life.
- Manage the Peer Reviews Program: Source and coordinate the product reviews for companies such as G2 and Gartner Peer Insights to drive demand and awareness.
- Inspire Customer Engagement: You’ll design creative ways to get our customers involved, whether it’s through speaking opportunities at our events, featuring them in marketing materials, or involving them in beta testing new products.
- Collaborate Across Teams: Work with the product, sales, cx and marketing teams to align advocacy efforts with product launches, new features, and marketing initiatives. You’ll ensure our customers’ voices are front and center in everything we do.
- Analyze and Amplify Advocacy Impact: Track the success of your advocacy programs and share insights with leadership. You’ll measure engagement, satisfaction, and how well your programs are contributing to our overall marketing and company level goals.
Who are we looking for?
- 5+ years of experience in B2B marketing or customer success, with a focus on customer advocacy, customer marketing, or related areas.
- Proven track record of building and managing successful customer advocacy programs from scratch.
- Experience in developing and executing various types of customer content (case studies, testimonials, videos, etc.).
- Strong understanding of customer engagement strategies and best practices.
- Experience with managing direct reports and agencies
- Familiarity with Salesforce preferred - to create segmented customer lists for sales reference identification, product reviews candidate identification, and for other customer advocacy programs.
- Strong attention to detail and familiarity using customer reference tools such as Orca
- A strong team player with the ability to work on a cross-functional team, who also can solely execute programs as needed.
- Exceptional project management skills, with the ability to manage dozens of moving pieces across multiple projects and teams simultaneously.
- Creative and innovative personality, not afraid to try new things to figure out how to get the best results.
- Strong background in data analysis and reporting tools (e.g., Excel, Salesforce, etc.).
- Proven ability to derive insights from customer data and apply them to marketing or CX strategies.
- Thrives in a fast-paced environment with the ability to pivot and problem-solve.
- Able to build strong relationships, manage team dynamics, and communicate effectively.
- Able to remain calm under pressure and maintain a positive, solutions-oriented attitude.
Celigo reasonably expects to pay a base salary between $120,000 and $140,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.
Why Celigo
- Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.
- Remote-first culture
- Competitive compensation
- High-growth, collaborative, and inclusive work environment
- Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
- Generous benefits package, including parental leave
- Monthly tech stipend
- Recognition opportunities
Diversity, Equity, Inclusion, and Accessibility
As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.
Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.
