Account Manager - ShareGate

Job Description

So, what will your new role look like?

We’re looking for a driven and passionate individual to join our team as an Account Manager. In this role, you’ll be responsible for renewing and expanding customer contracts by building strong relationships and delivering the right solutions to support their goals. Your mission is to ensure customers get maximum value from their investment in ShareGate throughout their journey. You’ll manage a diverse portfolio of small, medium, and large businesses across the globe, acting as a trusted advisor in every interaction, quickly building credibility, sharing insights on industry trends, and clearly articulating the value ShareGate brings to their Microsoft 365 environment. 

Customer relationships, collaboration, and communication skills;

• Build strong, consultative relationships with customers by acting as a trusted advisor throughout their journey.
• Proactively engage with customers outside of the renewal window to reinforce ShareGate’s value and uncover ongoing needs.
• Nurture post-onboarding relationships to increase satisfaction and positively influence renewal rates.
• Collaborate with the Technical Support team to join product demos and identify upsell opportunities.
• Share best practices tailored to each customer’s business needs.
• Identify at-risk customers early and work with internal stakeholders (Customer Success, Support, etc.) to re-engage and retain them.
• Act as the main point of contact for existing customers regarding contracts, billing, and high-level guidance.

Workflows, structure, and internal coordination needed to succeed;

• Manage a pipeline of small, medium, and large customer accounts throughout the full renewal and expansion cycle.
• Take part in the overall sales funnel process, ensuring smooth transitions and timely engagement.
• Proactively identify expansion opportunities by conducting strategic discovery and surfacing long-term needs post-migration.
• Optimize internal processes and contribute to improving workflows and guidelines that enhance the customer experience.
• Embrace experimentation and challenge the status quo—constantly seeking innovative ways to engage with customers, improve internal practices, and drive results.
• Collaborate cross-functionally with teams like Support, Customer Success, and Product to align efforts and improve customer outcomes.
• Participate in continuous learning to stay aligned with evolving AM strategies and ShareGate’s value messaging.

Tools, product knowledge, and technology-driven insights;

• Maintain a strong understanding of ShareGates value as a solution, features, and positioning within the Microsoft 365 ecosystem.
• Stay up to date on product updates and market trends to deliver relevant insights during customer conversations.
• Leverage CRM tools (Salesforce) to meticulously track customer information, health, engagement, and opportunities.
• Use engagement tools (e.g., Outreach, Gong, etc.) to run sequences, analyze activity, and plan touchpoints.
• Support product demo conversations by aligning features to business needs and identifying cross-sell/upsell potential.

What does your future team look like?   

As an Account Manager at ShareGate, you'll join a high-performing sales team with a strong team-first mentality. We take pride in winning and growing together. Collaborative, driven, and always learning, this isn’t your typical sales team. We lead with a customer-first mindset, which means we focus on building relationships and delivering value, not just closing deals. In our fast-paced environment, we strike a balance between strategic thinking, strong customer connections, and close collaboration with internal teams like Support and Product to create an outstanding customer experience.

What are the next challenges awaiting your team?   

• Increasing customer engagement through a consultative, value-driven approach.
• Expanding customer knowledge of ShareGate, particularly post-migration.
• Driving higher renewal rates and growing annual recurring revenue (ARR).
• Finding innovative ways to connect with customers and clearly demonstrate the value of our solution with our Pro & Enterprise packaging.

Qualifications 

• 2+ years of sales experience, ideally in a high-performance environment with monthly or quarterly targets.
• Proven ability to uncover customer pain points and offer tailored, value-driven solutions.
• Comfortable working in a fast-paced, high-growth environment with evolving priorities.
• A genuine interest in supporting IT professionals and understanding their Microsoft 365 challenges.
• Familiarity with IT concepts or Microsoft ecosystem (an asset).
• Experience in tech sales (preferably SaaS or inbound-driven sales) is a strong asset.
• Proficiency with Salesforce or similar CRM tools (an asset).