Offer summary

Qualifications:

Native Czech speaker with very good English proficiency., Strong organizational skills to ensure timely report delivery., 1-2 years of editing experience preferred., Attention to detail for proofreading and quality assurance..

Key responsabilities:

Proofread surveys submitted by evaluators for typos and inconsistencies.

Ensure comments are detailed and explanations are clear for each response.

Oversee the quality of reports to align with company standards before client delivery.

Communicate with evaluators and Operation Executives for additional information as needed.

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.

Job description

CXG is a global Customer Experience agency specializing in measuring and analysing Customer Experience within the Luxury industry. Combining multiple methodologies to deliver the most insightful and impactful recommendations, the company aims to assist our global clients in delivering a better customer experience through the analysis of customers' experiences. The Company serves lot of industries, such as the Cosmetic, Fashion, Watch & Jewellery or Automobile.

We are looking for a Czech Validator to oversee the quality of the reports delivered by the Evaluators by proofreading them. You will have to make sure that the information provided is up to the Company’s standards before it is delivered to the Client.

- Proofread the surveys submitted by the evaluators: correction of the typo mistakes and the inconsistencies
- Make sure each comment is detailed enough to explain each ticked answer
- Be responsible of the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client
- Ensure the timely validation of the surveys
- Get in touch with the evaluators or Operation Executives for additional information

Feel free to get in touch for additional info !

Requirements

- Native Czech + very good English as you will be contacting evaluators and Operation Executives on a regular basis
- Organizing skills to make sure the reports are delivered on time
- At least 1-2 years of Editing experience is a plus

Required profile