Offer summary

Qualifications:

Strong communication skills in English, both written and verbal., Experience in customer support or a related field is preferred., Familiarity with machine translation and AI technologies is a plus., Ability to work independently in a remote environment..

Key responsabilities:

Provide first-line support to customers via various communication channels.

Assist clients with inquiries and troubleshoot issues related to our platform.

Collaborate with team members to improve customer experience and service delivery.

Document customer interactions and feedback for continuous improvement.

Intento builds AI agents for enterprise localization using machine translation and multilingual generative AI. Its Enterprise Language Hub enables companies like Procore and Subway to deliver consistent, authentic language experiences across all markets and audiences. It combines machine translation and generative AI models into multi-agent AI workflows, customizing them to client data and integrating them into customers’ existing software systems for localization, marketing, customer support, and other business functions. With Intento, clients achieve high-quality, real-time translations for all users and team members worldwide. The Enterprise Language Hub is ISO-27001 certified, ensuring enterprise top-tier security for GenAI solutions in high-demand industries. Intento also offers ISO-9001-certified expert help for setting up and maintaining MT and AI models and constantly refines these models with new data and user feedback.

Job description

Intento builds a Machine Translation and multilingual Generative AI platform for global businesses. We deliver immediate, tailored, and personalized language experience in all the software systems your customers and teammates already use, supporting over 650 languages.

We are seeking an exceptional 1ts line Customer Support Representative to join our team and actively contribute to our growth and success. This is a fully remote position, and we consider candidates from the US timezone.

About Intento:
Founded by two PhDs in AI, Intento is a fast-growing company with sky-high perspectives for proactive professionals.

Our clients are top enterprise companies from Europe, the USA, and Asia. We are recognized by global experts like OpenAI and Gartner, and we cooperate with the largest AI providers.

Intento now is 70+ people working remotely from different parts of the world (from Asia to the USA). The Head office is in Berkeley, USA.

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