System Engineer

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Our 1,450+ expert professionals, headquartered in Woking, UK and Tucson, Arizona, have a shared mission to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Role Description:

The Systems Engineer is responsible for setting up Clinisys application environments and their migrations. They are an expert in his field of expertise and is the customer's only point of contact during the intervention.

Responsibilities:

• Follow the instructions of your manager and the project manager in the context of a new deployment.

• Inform the project manager of his recommendations and possible technical risks.

• Prepare interventions and associated documents if necessary.

• Ensure that the CRM tool contains the necessary product licenses in the project and generate the key license file prior to on-site or remote installation.

• Carry out the tasks / Project Actions assigned to him/her according to the schedule planned by the project manager, while respecting the estimates, and the satisfaction of the client.

• Technical manager of the assigned tasks.

• Customer training on-site or remotely.

• Drafting of intervention reports for each on-site or remote intervention, and transmission of these to the administrative services.

• Transmit the result and the necessary information to the project manager after each intervention

• Immediately alert the project manager or one of his managers to problems encountered

• Ensure that the progress of all project tasks in the CRM tool is correct and up-to-date, that the time spent on your interventions is correctly and recorded according to the defined procedure.

• Establish and maintain a good relationship with the customer.

• Attend internal meetings and project meetings, managed by the client – with the project manager if necessary.

• Participate in the drafting of technical documentation.

• Propose product improvements and services to the project manager or his managers in order to improve delivery time and product quality.

• Contribute to the team spirit and actively promote a customer-oriented approach

Knowledge, Skills & Abilities:

• Knowledge and use of Linux with the use of vi

• Knowledge, use, and administration of Windows Server

• Knowledge of Oracle and SQL Server databases

• Knowledge of the PROGRESS database would be a plus

• Knowledge of the standards and protocols common in the field: HL7, Hprim, ASTM

• Ability to synthesize and good knowledge of MS office tools in the context of documentary writing.

• Network skills and understanding of possible arrangements (Samba, CIFS, sFTP, NFS)

• Experience with Structured Query Language (SQL)

• Good level of English

• Respect for deadlines and targets individually but also as a team

• Think outside the box and bring new ideas to the table

• Knowledge of the analytical laboratory environment and related vocabulary would be a plus.

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