Offer summary

Qualifications:

Native or fluent in German (C1 level) and English (B2) with strong communication skills., Excellent interpersonal skills and attention to detail., Proactive and dynamic approach to customer interactions., Previous experience in customer service or call center roles is preferred but not mandatory..

Key responsabilities:

Handle inbound customer calls related to banking services.

Assist clients with banking card issues, including blocking and unblocking cards.

Ensure timely and professional resolution of client concerns.

Record and document all client interactions according to company procedures.

Job description

David Kennedy Recruitment is working with a leading BPO company who are looking to recruit a German speaking Customer Support Representative for their offices in Romania.

Position: Customer Support Representative

Location: Romania

Work Model: Remote

Employment type: Full-time, 3 month probation

DUTIES AND RESPONSIBILITIES:

Handle inbound customer calls related to banking services (no email or chat support).
Provide assistance to clients with various banking card issues, including blocking and unblocking cards, as well as managing fraud-related cases.
Ensure that all client concerns are addressed in a timely, professional, and accurate manner.
Record and document all interactions with clients in accordance with company procedures.
Offer clear and effective solutions while maintaining high levels of customer satisfaction.

REQUIREMENTS:

Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
Excellent interpersonal skills
Being proactive and dynamic in how you deal with customers
Previous experience in customer service or call center roles is preferred but not mandatory.
Strong communication skills, attention to detail, and the ability to manage sensitive customer information.

OFFER: