Offer summary

Qualifications:

Must be at least 16 years old., High school diploma or equivalent required., Prior experience in customer service or call center preferred., Strong communication skills and ability to operate computer and phone systems..

Key responsabilities:

Answer incoming phone calls from policyholders and insurance agents professionally.

Gather necessary information for claims and verify insurance coverage.

Assist the CSR team by answering hold calls and helping new associates with training.

Perform other duties as assigned.

PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.

Job description

What You’ll Do

· Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns.

· Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.

· Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement.

· Proactively assist the CSR team by answering hold calls as needed.

· Help new associates get up and running with orientation and training, as needed.

· All other duties as assigned.

What You’ll Need

· Age: Must be 16+ years of age.

· High school diploma or equivalent (or actively enrolled).

· Prior experience in a call center/contact center/customer service preferred.

· Ability to operate a computer and telephone systems while seated for extended periods of time.

· Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.

Required profile