Offer summary

Qualifications:

Fluent in German and proficient in English, Minimum of 1 year experience in customer support, Excellent communication skills and good judgement, Ability to treat all data with utmost confidentiality.

Key responsabilities:

Handle online chats, emails, and incoming customer requests and calls

Identify and resolve customer issues through investigation

Maintain records of actions taken and classify situations and potential faults

Assist with account creation, video review, and database information entry.

Job description

Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
Recognizing the client's issue and resolving it through investigation
Keeping a record of every action and classifying situations and potential faults
Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep
Enter accurate information into database.

Requirements: