Offer summary

Qualifications:

Excellent verbal and written communication skills, Good analytical and problem-solving abilities, Experience in customer service or call center environment (0-3 years), Knowledge of MS Office and technical support experience..

Key responsabilities:

Troubleshoot network-related issues and assist customers with product and service inquiries.

Establish and maintain good customer relationships to enhance the customer experience.

Negotiate solutions that balance customer needs with company interests.

Comply with safety and environmental legislation while managing customer orders.

Job description

Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome

Accepted Visa subclass:
489, 491, 485,190,189, 887, Citizen, PR.

Duration: 1 year Fixed Term contract role with leaves

Below experience Call center Experience :-

>> 0-3 months - 45k + super + shift allowance
>> 3- 6 months - 46.5k + super + shift allowance
>> 6 month and above - 50k + super + shift allowance

Shift timings :- a) 12 pm - 10 pm , b)9am - 6 pm , c) 10pm - 7am

(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);

(b) a shift finishing after midnight, and at or before 7.00 am (night shift);

(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent night shift).

Client end - Department Largest Telecom Network in Australia

Key responsibilities:

Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services
Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
Execute a strong negotiation technique and influence confidently to close opportunities
Sell products and services that effectively meet customer needs
Establish good customer relationship to Create a simple and brilliant customer
experience across all our interactions in a multi-media environment
Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
Be naturally inquisitive and resilient with an ability to articulate, listen and communicate
effectively identify customer needs along with providing customers with solutions to solve their concerns.

Skills Required:

Excellent Verbal/Written Communication Skills
Comprehension and Understand customer needs
Excellent communication and technical Experience
Good listening skills & keeps the customer at the center
Good Analytical and problem-solving skills
Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs
Knowledge of MS Office.
Ability to work in a highly collaborative environment

Experience 0 - 3 years
Shift Timings
Working hours – 38 hours per week, plus half an hour break every day
Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves

Let me know if you have any questions.

Required profile