Offer summary

Qualifications:

8+ years of experience in IT Project Management, Support, Consulting or Product Management, Bachelor’s degree or equivalent relevant experience, Proven track record leading implementation and/or IT operations as a consultant or business analyst, Excellent verbal and written communication skills..

Key responsabilities:

Lead IT Operations at customers for Veeva’s R&D SaaS solutions

Function as a primary customer liaison managing communication between implementation teams and customer stakeholders

Oversee customer release management programs, including resource planning and release tracking

Guide customers in adopting Vault and industry best practices for continuous improvement.

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems?

Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance.

Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers.

This is a remote, full-time role with Veeva, with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

Lead IT Operations at our customers for Veeva’s R&D SaaS solutions

Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties

Oversee customer release management programs, including resource planning, release tracking, and forecasting

Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps

Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer

Requirements

8+ years of experience in IT Project Management, Support, Consulting or Product Management

Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor

Technical affinity and/or hands-on experience with software implementation

Proven ability to work both independently and in teams in a fast-paced environment

Good understanding of SaaS and GxP principles

Ability to quickly understand business requirements and design creative solutions

Excellent verbal and written communication skills

Bachelor’s degree or equivalent relevant experience

Nice to Have

Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces

Experience with Data or Content Management applications

Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto

Prince2/PMP, Agile Scrum Master, ITIL certifications

Perks & Benefits

Competitive package, including base, bonus & stock

Extra Stock Options

Health & wellness programs (Fitness, Private Health Care, Life Insurance)

Cafeteria

Extra Holidays

Veeva Giving

#RemotePoland

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Required profile