WordPress Customer Support

This is a remote position.

This client is seeking a passionate Customer Success Specialist with great communication skills to handle digital marketing support for their agency website clients. This position has a high level of customer-facing interaction. The individual they are seeking needs to be experienced with digital marketing and outgoing, organized, and friendly while providing top-notch service to their customers over the phone, Zoom, and email. This individual will also assist in daily billing duties and offer support to their digital marketing team.

Responsibilities

• Provide support for the following services of the company: Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management.
  

• Conduct all client communications professionally and in a timely manner to ensure clients are up-to-date on the status of their requests.
  

• Answer customer requests via phone and support ticket emails through the helpdesk ticket system.
  

• Resolve support tickets promptly and effectively by maintaining strong product knowledge.
  

• Update customer websites via WordPress Content Management System.
  

• Follow documented processes and provide feedback and suggestions to improve our processes.
  

• Provide frontline customer service for billing inquiries.
  

Requirements

• Possesses digital marketing experience across multiple channels and a customer service or account management background.
  

• Possesses outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills.
  

• Must be detail-oriented, meet deadlines, and have the ability to communicate effectively and professionally with clients and internal staff.
  

• WordPress experience.
  

• Attention to detail and well-organized.
  

• Eager to learn new concepts and technologies.
  

• Must possess time management, organizational, troubleshooting, and problem-solving skills.
  

• Must be punctual, reliable, and professional, make independent decisions, work as a team player, and work overtime as needed.
  

• Self-starter with the ability to think through a problem and identify solutions
  

Benefits

• $1,400 - $1,600 USD/monthly
  

• Remote from anywhere in Latam