Offer summary

Qualifications:

Knowledge of medical terminology and insurances is essential., A minimum of 1 year of experience in Medical Accounts is required., English proficiency at C1 level is necessary for effective communication., Candidates must have a reliable internet speed of 100 MB+ and own devices for work..

Key responsabilities:

Enter patient data into files and maintain a database of records.

Schedule appointments for patients and manage rescheduling and cancellations.

Answer inbound calls and make outbound calls regarding authorization requests.

Obtain necessary documentation for processing referrals and manage Contact Center operations.

Job description

This is a remote position.

We are seeking a Virtual Assistant with Medical Experience and a high level of English proficiency (C1) for a full-time remote position. This role requires a 45-hour work week.

Working Hours:

Official working hours are from 8:00 a.m. to 5:00 p.m. Miami, FL schedule. However, this may vary depending on the client's needs. The maximum weekly working hours are 45.

Position Summary:

In this remote position, your key responsibilities include entering patient data into files, maintaining a database of records, scheduling appointments for patients, and collecting information for patient health assessments over the phone.

Responsibilities:

- Proactively determine solutions for handling unique patient/emergency situations

- Answer inbound calls from the unit phone queue and make outbound calls to providers and members regarding authorization request status

- Accurately enter authorization requests and submitted documents into the authorization system

- Obtain all necessary documentation required to process referrals and requests for covered services

- Manage Contact Center operations – Inbound and Outbound Calls

- Appointment Scheduling – Manage appointments, rescheduling, and cancellations

- Create and complete Patient Charts

Please note, as an independent contractor, you will be responsible for making all necessary contributions to your local or state government (such as income taxes, social security, health insurance, etc.).

Requirements

The ideal candidate is mature, highly responsible, takes pride in their everyday tasks, can function effectively as part of a team, and is able to work independently. The following are required:

- Knowledge of medical terminology and insurances

- 1+ years of experience in Medical Accounts

- English proficiency at C1 level

- Internet speed of 100 MB+

- Own devices (laptop or desktop and headset)