Software Develop Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Duties: Forecast and establish plans for defining, delivering, enabling and supporting significant information technology components into the organization architecture. Set requirements, procedures, and processes to optimize system performance and efficiencies, balancing technical and organizational goals. Resolve problems of systems integration, compatibility, performance potentially across multiple platforms; provides feasibility analysis on potential projects. Build and maintain systems based on applications architectures to improve business processes and in alignment/support of critical business strategies. Assess the business and organizational implications of key application technology alternatives for wide-impact initiatives to recommend appropriate strategic action. Facilitate continued process improvements within team. Determine organizational impact of software maintenance issues and develop overall strategy to address them.

Integrate activities with business units and collaborate to ensure project costs and schedules are properly estimated and controlled. Participate in Scrum meetings and estimate the efforts needed to complete a specific task in an agile environment. Active participation in Architecture, Design, Development, Integration and Testing of contact center applications. 100% telecommuting position. Will consider applicants resident in the U.S. Offered Salary: $139,000.00 to $139,000.00

Requirements: Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or a related field, and two (2) years of experience as a Software Developer or related position.

Experience must include: Analysis, design, development, testing and implementation of contact center applications for different channels using Genesys cloud Platform. Developing conventional IVR applications, Voice BOTs and Chat BOTs using Genesys Cloud Architect. Implementing voice biometrics solution d by integrating Genesys cloud with Nuance. Integrating Genesys cloud platform with different third-party vendors like Google, Nuance and Uniphore. Developing BOTs in the enterprise for employees using Microsoft Teams Power tools. Creating and managing Agents, Queues, Skills, and Script. Writing queries and PL/SQL stored procedures in Oracle. Integrate new technologies with Genesys cloud to improve the customer experience.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.