E-Commerce Assistant (ZR_21545_JOB)

This is a remote position.

Job Highlights: 

Contract: Independent Contractor
Schedule: 40 hours per week
Client Timezone: Western Australia Time (Perth)

Join a rapidly expanding industrial supplies company that serves Australia’s premier construction and mining sectors. Our client has established themselves as a trusted supplier of industrial equipment, welding supplies, and construction materials to major industry players. With a successful brick-and-mortar presence, they are now investing in digital transformation to scale their operations and reach new markets.

As our E-commerce Operations Specialist, you’ll be at the forefront of digital transformation for an established industrial supplies business. This role offers a unique opportunity to manage and grow a comprehensive e-commerce operation while working with cutting-edge industrial products and equipment. You’ll have full ownership of the online store operations, from product management to customer experience, making a direct impact on the company’s digital success. This position combines technical e-commerce expertise with business operations, offering excellent growth potential as the company expands its digital presence.

Responsibilities

• Drive the success of the company’s WooCommerce platform through comprehensive management and optimization
  
• Maintain and update extensive product catalogs, ensuring accurate pricing, descriptions, and inventory levels
  
• Process and respond to customer inquiries professionally, providing exceptional support for both online and walk-in customers
  
• Manage relationships with multiple suppliers and maintain detailed product spreadsheets
  
• Execute website updates including new product launches, promotional content, and seasonal offerings
  
• Ensure seamless integration between online operations and physical store inventory
  
• Monitor website performance and implement improvements for better user experience
  
• Coordinate with management to align e-commerce strategies with business objectives
  
• Generate and analyze reports to track online sales performance and inventory metrics
  

Requirements

• Proven experience with WooCommerce or similar e-commerce platforms
  
• Strong proficiency in spreadsheet management and data organization
  
• Excellent English communication skills, both written and verbal
  
• Detail-oriented mindset with strong problem-solving abilities
  
• Experience in customer service or technical support
  
• Ability to work independently and manage multiple priorities
  
• Basic understanding of website maintenance and content management
  
• Comfortable working with technical product specifications and industrial supplies (preferred)
  
• Experience with inventory management systems
  
• Ability to work Western Australia business hours
  
• Strong organizational skills and ability to maintain accurate records
  
• Proactive approach to identifying and solving operational challenges
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job