Offer summary

Qualifications:

At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment., Fluent proficiency in German and English., Strong communication, negotiation, and organizational skills., Confident use of Google Suite and CRM tools, preferably HubSpot..

Key responsabilities:

Building and maintaining strong, long-term relationships with customers using ecoplanet's energy management software.

Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform.

Conducting regular check-ins and business reviews to ensure customers achieve their goals.

Identifying upsell and cross-sell opportunities and collaborating closely with the sales team.

Job description

Your tasks

Customer Relationship Management
Building and maintaining strong, long-term relationships with customers using ecoplanet's energy management software
Onboarding Support
Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform
Key Account Management
Acting as the primary contact for a portfolio of customers, providing proactive support and swift problem resolution
Customer Success Review
Conducting regular check-ins and business reviews to ensure customers achieve their goals
Sales Collaboration
Identifying upsell and cross-sell opportunities and working closely with the sales team
Data Monitoring and Reporting
Tracking and reporting key metrics such as product usage and Net Promoter Score (NPS)
Cross-Functional Collaboration
Working with product and sales teams to deliver the best possible customer experience

You'll fit in great if you have

Personal:

Proactive and goal-oriented
Proactive, professional, and goal-oriented in approaching tasks and challenges
Team player with independence
A team player with a strong ability to work independently and take on responsibility
Strong communication skills
Communicative, assertive, and capable of building customer trust and satisfaction
Solution-oriented mindset
Solution-driven and motivated to bring new ideas to the team and implement them

Professional:

Relevant Experience
At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment
Language Skills
Fluent proficiency in German and English
Technical Skills
Confident use of Google Suite and CRM tools, preferably HubSpot
Key Qualifications
Strong communication, negotiation, and organizational skills

What we offer

Entrepreneurial Freedom and Responsibility
Take the lead on projects with the freedom to innovate in a flat hierarchy. Your entrepreneurial ideas arent just welcomedtheyre essential and eagerly anticipated!
Dynamic and Fun Team Culture
Join a motivated, performance-driven team that also values collective fun and activities like sports. Collaboration is key.
Accelerated Growth and Learning
Experience the dynamic world of an early-stage startup. We push you to constantly expand your comfort zone and foster continuous personal and professional growth.
Real Impact on Climate Change
Play a crucial role in shaping the future of energy management and fighting climate change through your innovative work, we make our customers the pioneers of the energy transition.
Well-Being and Agile Work Environment
Benefit from an attractive compensation package, wellpass membership subsidies, jobrad and options for remote work

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About us

We are ecoplanet, a Munich-based & series A financed StartUp thriving to build the system of trust for European SMBs' daily green operations. With our help, our customers finally have the right system in place to contribute to the worlds climate change agenda. At ecoplanet, we are building the worlds largest B2B energy platform enabling companies to get a grip on their energy across the value chain.

The green transformation massively increases the complexity in energy management and supply. Energy is becoming an integral part of companies daily operations for which they are completely unprepared. The current energy crisis further boosts awareness and the need to act. We are building the energy platform that covers energy management, procurement, regulation and operations of green assets. Leveraging smart meter data, we offer a highly scalable product that is plug & play and covers all relevant aspects of companies green future.

We are an Equal Opportunity Employer. At ecoplanet we welcome everyone from all backgrounds no matter age, ethnicity, religion, citizenship, sexual orientation, disability status, neurodiversity, style, beliefs, gender, or else. We recognize that a sense of belonging is what drives innovation and empowers teams to achieve great things. We are actively working to attract, develop, and build a passionate and diverse team that realizes our mission of handling the energy transition for industrial companies.

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