Offer summary

Qualifications:

Fluent in Spanish with bilingual proficiency required., Customer service experience is essential, preferably in healthcare or the medical field., Strong communication skills for managing patient inquiries and correspondence., Ability to work independently in a remote environment..

Key responsabilities:

Manage initial patient experience through phone and patient portal communications.

Accurately register new patients in the Electronic Medical Record (EMR) system.

Schedule and confirm patient appointments while optimizing workflow.

Uphold confidentiality standards and comply with HIPAA regulations.

Job description

This is a remote position.

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (California, USA Time) (30-minute unpaid lunch break)

Number of working hours per week: 40 hours

As a Bilingual Medical Intake Representative , you will remotely manage the initial patient experience, handling phone and patient portal communications, registering patients, scheduling appointments, and coordinating patient needs with empathy and efficiency.

Key Responsibilities:

Remote Communication Management: Answer and direct incoming calls professionally, handle patient inquiries, and manage electronic correspondence to ensure timely follow-up.
Patient Registration: Accurately register new patients in the Electronic Medical Record (EMR) system, ensuring data integrity by double-checking entries.
Document Coordination: Send messages to new patients, providing necessary forms and deadlines to ensure efficient information collection.
Scheduling: Schedule and confirm patient appointments, managing the calendar to optimize workflow and patient satisfaction.
Secure Data Handling: Uphold confidentiality standards and comply with HIPAA regulations, ensuring the secure management of patient information.
Accountability in a Remote Environment: Provide daily activity summaries to the supervisor and maintain open communication to ensure consistent productivity and support.

Requirements:

Fluent in Spanish (bilingual proficiency required).
Customer service experience required; a background in healthcare or the medical field is preferred.