LPN/LVN Health Navigator

What is the LPN/LVN Health Navigator role?

The LPN/LVN Health Navigator shall monitor and screen incoming alerts, calls and chat communications. The LPN/LVN Health Navigator schedules and participates in audio-visual calls with patients participating in the chronic care remote monitoring program. They shall report abnormal values or other patient concerns to the Registered Nurse, which they shall work closely with. The LPN/LVN Health Navigator acts as a liaison for patients to ensure that all needs are met during monitoring. They shall work with all members of the clinical care team to enhance health care outcomes and take the initiative to ensure clinical care and related support services are made available to patients. They shall think critically and creatively about what is needed to provide virtual in-home support while assisting with the low-level tech support and troubleshooting for patients.

We are seeking full-time coverage Monday through Friday from 9:00 AM to 5:30 PM PST.

What you’ll be doing:

• Conduct patient onboarding via phone, providing a clear explanation of program goals and responsibilities.
• Register patients in the EHR system.
• Assist in reviewing patient records and documentation.
• Receive and perform follow-up calls and document all information obtained on the call in the appropriate charting systems and tools. 
• Support participants' physical and emotional wellness with a holistic health approach.
• Communicate concerns, changes in condition and all medical complaints to the Registered Nurse.
• Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved.
• Schedule task appointments in the EHR.

What you’ll bring:

• Must have a current, active, unrestricted LPN/LVN license in the state of California and be in good standing with the Board of Registered Nurses.
• A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred. 
• EHR experience, specifically AthenaHealth, is a plus.
• Strong interpersonal and communication skills to effectively interact with patients, families, and care teams.
• Ability to work collaboratively in a remote healthcare environment to support coordinated care efforts.
• Strong computer skills and ability to learn and use new technology.
• Empathy, compassion, and patience.
• High level of professionalism and ability to work independently.
• Strong problem-solving abilities with attention to detail.
• Ability to handle stressful situations appropriately.
• Adaptability, patience, and a positive attitude.
• Must be able to work from home with a HIPAA compliant environment.
• Must be available to work some holidays.