Offer summary

Qualifications:

In-depth technical knowledge of Flexographic equipment, ideally including Kodak equipment., A minimum of 5 years of experience in flexographic printing service or general printing service., Strong technical knowledge and troubleshooting skills in the printing prepress industry., Good writing and verbal communication skills, with a customer-focused attitude..

Key responsabilities:

Provide high-level technical support for Flexcel NX products to customers remotely and onsite.

Perform troubleshooting, diagnosis, and repair of hardware and software issues.

Deliver proactive services such as Preventive Maintenance and Plateroom Audits at customer sites.

Install and upgrade Miraclon products as needed.

Job description

About us:

Miraclon is the home of KODAK FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of flexo and continues to be positioned to lead the charge. Find out more at www.miraclon.com, and follow us on LinkedIn and YouTube.

About this Position:

This position provides high level technical support for Flexcel NX products to our customers, both remotely and onsite. The employee provides day-to-day troubleshooting, diagnosis and repair, and proactive support services. The individual should be very proficient in the hardware used by packaging customers, and over time become proficient in corresponding applications skills and support functionality.

In this role you are reporting to the Regional Technical Support Manager.

The position is “remote” based, dispersed across the region based on customer locations.

Roles/Responsibilities:

Key participant in the regional Technical Support team
Provide technical support on hardware, application (media support) and software, via remote or onsite for regional flexographic customers.
Performs remote support via the phone and dedicated tools (as part of escalation process).
Deliver Proactive services (Preventive Maintenance and Plateroom Audit) at customer sites.
Perform Installations and upgrades of Miraclon products.

Critical Skill Requirements:

Self-starter – highly motivated to “make it happen”
Curious and interested to learn and develop additional skills
Strong technical knowledge and troubleshooting skills in the printing prepress industry
Good writing skills to summarize technical situations and path forward
Strong verbal communication
Ability to follow instructions and to interact with High level support roles
Ability to work under pressure and in an environment where multiple goals and priorities make focus difficult
Customer focused and must have Service Excellence of attitude to address problems resolution in order to meet customer satisfaction
Willingness to travel extensively (up to 75%)

Required Experience:

In-depth technical knowledge of Flexographic equipment – Imagers and process equipment. Ideally a knowledge of Kodak equipment and Laminators but knowing competitor’s system and relationship with flexography OEM are of advantage.
A minimum of 5 years’ experiences in flexographic printing service, or general printing service.
Track record of high-quality performance and results.
Experience working in a “hands-on” and “field” position with relatively little supervision.
PC skills including basic excel and PowerPoint for analysis and communication

Required profile