Offer summary

Qualifications:

Proven experience in a customer service or sales leadership role., Strong leadership and team management skills., Excellent communication and problem-solving abilities., Ability to thrive in a fast-paced, customer-centric environment..

Key responsabilities:

Lead and manage a team of customer service and sales representatives.

Monitor performance and provide feedback to ensure high efficiency.

Conduct training sessions and coach team members for development.

Prepare reports on performance metrics and collaborate on process improvements.

Job description

This is a remote position.

Schedule: Monday - Friday 12 a.m. - 9 a.m. New York time with an hour unpaid break

We are seeking a highly motivated and experienced Customer Service and Sales Supervisor to lead and oversee a growing team of customer service and sales representatives. In this role, you will ensure exceptional customer service and sales performance while fostering a collaborative and high-performance work environment. The ideal candidate will have strong leadership skills, a passion for customer service excellence, and a proven track record in sales management.

Key Responsibilities:

● Team Leadership & Supervision: Lead, motivate, and manage a growing team of customer service and sales representatives to meet and exceed performance targets.

● Performance Management: Monitor individual and team performance, provide constructive feedback, and implement improvement plans where necessary to ensure high levels of efficiency and customer satisfaction.

● Training & Development: Conduct training sessions to ensure the team is knowledgeable about product offerings, sales techniques, and customer service best practices. Continuously coach and develop team members to build a strong, high- performing team.

● Customer Service Excellence: Ensure that customers receive outstanding service by managing escalated customer issues, resolving complaints, and ensuring timely follow- up on inquiries.

● Sales Strategy Implementation: Work with the sales team to set and achieve sales targets, track performance, and implement strategies to drive sales growth.

● Reporting & Analysis: Prepare reports on team performance, sales results, customer satisfaction metrics, and other key performance indicators (KPIs). Analyze data to identify trends and areas for improvement.

● Process Improvement: Collaborate with management to identify and implement process improvements that enhance both the customer experience and sales effectiveness.

● Cross-Department Collaboration: Work closely with other departments, such as marketing and operations, to ensure a seamless customer experience and alignment on sales strategies.

Qualifications:

● Proven experience as a customer service supervisor, sales manager, or in a similar leadership role, with a focus on managing teams in a customer service and sales environment.

● Strong leadership skills, with the ability to manage and motivate a team.

● Excellent communication, interpersonal, and problem-solving skills.

● Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach.

● Strong sales background with the ability to drive results and meet targets.

● Exceptional organizational skills, with the ability to prioritize and manage multiple tasks.

Independent Contractor Perks