Customer Support Advisor with Italian language - OBI (Part-time position)

Job Title:

Job Description

Do you want to use your Italian language skills assisting our customers?

Our new client - OBI is a German DIY (Do IT Yourself) company that was founded in 1970 and has a chain of over 500 stores in Europe.

We believe that great people are the key to great solutions, that's why we're looking for the best collaborators. We create a place where every customer can feel special.

You will be the first point of contact for customers, handling inquiries by phone and email. Thanks to your experience and skills, we guarantee the best service.

Are you looking for flexible working hours? No problem! We work from Monday to Friday from 10 am to 7 pm (five-day work week, 4 hours per day).

What you will do:

• Processing inquiries related to delivery status, returns, complaints or cancellation of an order

• Providing information about the company's products

• Cooperation with suppliers

• Redirection of customer cases to the appropriate department

• Courteous and professional attitude, following company standards

• Participation in team activities and other duties

What we expect from you?

• Fluency in Italian language, written and spoken

• Very good command of the English language

• Previous customer experience is an advantage

• Very good communication skills

• Analytical and proactive

• Experience working with couriers

• Ability to work in team

• Adaptability, high motivation, and reliability

• Good computer literacy

What we can offer:

• Working time - Monday-Friday 10:00 a.m.-7 p.m.

• Competitive salary and permanent W@H solution

• Comprehensive initial training and onboarding

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

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