Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Strong communication and interpersonal skills., Customer-focused attitude with a desire to help others., Basic computer skills and familiarity with customer service software is a plus..

Key responsabilities:

Provide exceptional customer service to French-speaking clients through various channels, including phone, email, and chat.

Assist customers with inquiries about mobile banking products and services.

Resolve customer complaints and issues efficiently and effectively.

Document customer interactions accurately and maintain thorough records.

Job description

Patrique Mercier Recruitment is excited to offer a fantastic entry-level opportunity for a French Speaking Customer Care representative within our Mobile Banking Services Department, situated in the beautiful country of Greece with free relocation

This role is perfect for individuals who are passionate about customer service and interested in the rapidly evolving field of mobile banking.

As a French-speaking customer care representative, you will be responsible for assisting customers with their inquiries related to our mobile banking services. Your key responsibilities will include addressing customer questions, providing information about our mobile banking features, and ensuring a positive experience for each customer.

Join our vibrant team and be part of a dynamic sector where you can make a real difference in the lives of our customers!

Responsibilities

Provide exceptional customer service to French-speaking clients through various channels, including phone, email, and chat
Assist customers with inquiries about mobile banking products and services
Resolve customer complaints and issues efficiently and effectively
Document customer interactions accurately and maintain thorough records
Collaborate with team members to enhance service delivery and customer satisfaction
Participate in training sessions to continuously improve your product knowledge and customer service skills
Stay updated on industry trends and enhancements to mobile banking services

Requirements

Fluency in French and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
No prior experience required; recent graduates are encouraged to apply
Strong communication and interpersonal skills
Customer-focused attitude with a desire to help others
Able to learn quickly and adapt to a fast-paced environment
Basic computer skills and familiarity with customer service software is a plus
Ability to work independently as well as part of a collaborative team
Interest in mobile banking and fintech is advantageous

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
Free Greek Lessons, Engagement Activities

Required profile