Offer summary

Qualifications:

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken., Strong communication skills with a focus on customer satisfaction., Interest in IT support and cybersecurity is highly desirable., Basic computer skills and familiarity with IT support software is a plus..

Key responsabilities:

Provide excellent customer service to Nordic-speaking clients via phone, email, and chat.

Assist customers with inquiries concerning IT support and cybersecurity products.

Troubleshoot and resolve technical issues in a timely manner.

Document customer interactions and maintain accurate records.

Job description

Patrique Mercier Recruitment is excited to present a rewarding entry-level opportunity for Nordic Speaking Customer Care representatives specializing in IT Support & Cybersecurity Solutions in beautiful Greece with free relocation!

This position is ideal for individuals fluent in Nordic languages (Swedish, Danish, Norwegian, or Finnish) who are passionate about technology and providing top-notch customer service.

In this role, you will assist Nordic-speaking customers with their inquiries related to our IT support services and cybersecurity solutions. Your responsibilities will include addressing technical questions, troubleshooting issues, and ensuring a secure and efficient customer experience.

Join our dedicated team and contribute to enhancing the cybersecurity landscape while helping our customers navigate their IT challenges!

Responsibilities

Provide excellent customer service to Nordic-speaking clients via phone, email, and chat
Assist customers with inquiries concerning IT support and cybersecurity products
Troubleshoot and resolve technical issues in a timely manner
Document customer interactions and maintain accurate records
Collaborate with technical teams to facilitate effective solutions
Stay informed about the latest cybersecurity threats and IT trends
Participate in training sessions to enhance product knowledge and service capabilities

Requirements

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
No prior experience required; recent graduates are encouraged to apply
Strong communication skills with a focus on customer satisfaction
Interest in IT support and cybersecurity is highly desirable
Ability to learn quickly and thrive in a dynamic environment
Basic computer skills and familiarity with IT support software is a plus
Ability to work both independently and collaboratively in a team
Proactive problem-solving skills and a keen attention to detail

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
Free Greek Lessons, Engagement Activities

Required profile