Nordic Speaking Customer Support for Mobile Banking Service Department in Greece

Patrique Mercier Recruitment is pleased to announce an exciting entry-level opportunity for a Nordic Speaking Customer Support representative in the Mobile Banking Service Department.

This role is based in Greece, combining a vibrant work environment with the opportunity to contribute to the financial technology landscape.

In this position, you will assist customers from various Nordic countries with inquiries related to mobile banking services. Your role will involve troubleshooting issues, providing information about banking features, and ensuring a seamless user experience for clients navigating mobile banking solutions.

Join a forward-thinking team dedicated to enhancing customer satisfaction and driving innovation in the banking industry. This role provides an excellent platform for professional growth within a dynamic sector.

Responsibilities

• Offer high-quality customer support in Nordic languages for mobile banking inquiries
• Troubleshoot technical issues and provide effective solutions to customers
• Educate users on how to utilize mobile banking features properly
• Document customer interactions and maintain accurate records
• Work collaboratively with technical teams to resolve complex issues
• Stay informed about banking regulations and company policies

Requirements

• Fluency in any Nordic language (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken
• Willingness to relocate to Greece - remote work only within Greece
• Strong communication and interpersonal skills
• Detail-oriented with excellent problem-solving capabilities
• Ability to work in a fast-paced and dynamic work environment
• Familiarity with mobile banking applications and technology is a plus
• Strong customer focus with a proactive approach to service improvement
• Willingness to relocate to Greece or work remotely

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
• Free Greek Lessons, Engagement Activities