Executive Assistant (ZR_21436_JOB)

This is a remote position.

Role Name: Executive Assistant

Schedule:

• Part-time (20 hours/week), flexible schedule including weekends
  

Client Timezone: Pacific Time (Bay Area)

Client Overview

Join an innovative tech startup that’s revolutionizing how South Asian communities in the Bay Area connect with essential household services! This rapidly growing marketplace platform is bridging cultural gaps by helping families find trusted nannies, cooks, and household help from Indian, Nepali, and Pakistani backgrounds. With a mission-driven approach and a diverse team already in place, this startup is poised for significant growth and impact. Be part of a venture that’s not just building a business, but strengthening community connections and creating meaningful opportunities for both service providers and families.

Job Description

As an Executive Assistant, you’ll become the right hand to a visionary founder, playing a pivotal role in scaling this exciting marketplace platform. This is no ordinary assistant position – you’ll have your hands in virtually every aspect of the business, from customer service to operations, marketing to documentation. Working directly with the founder, you’ll help transform big-picture ideas into actionable plans while managing day-to-day priorities that keep the business running smoothly. If you thrive in dynamic environments where no two days are the same and you’re passionate about making a meaningful impact in a culturally-focused business, this role offers the perfect blend of variety, autonomy, and purpose. You’ll gain invaluable startup experience while directly contributing to the company’s growth trajectory.

Responsibilities

• Serve as the founder’s operational partner by managing emails, calendars, and appointment scheduling systems to maximize productivity
  
• Champion customer satisfaction by monitoring support inboxes and crafting thoughtful, solution-oriented responses to customer inquiries
  
• Drive operational excellence by creating and maintaining comprehensive standard operating procedures and documentation
  
• Analyze business performance by developing data tracking spreadsheets that monitor user signups, conversion stages, and other key metrics
  
• Craft compelling communications for customer outreach, network building, and stakeholder updates
  
• Ensure seamless operations by following up with service providers and troubleshooting issues as they arise
  
• Boost marketing efforts by creating engaging materials for events, social media, and promotional campaigns
  
• Support platform testing by managing account creation and access across various digital tools
  
• Conduct targeted research to inform business decisions and identify growth opportunities
  
• Maintain quality control by performing regular operational checks and flagging issues requiring attention
  

Requirements

• Proficiency with Google Workspace (G Suite) applications including Gmail, Calendar, Docs, and Sheets
  
• Exceptional written communication skills with the ability to craft professional, engaging messages
  
• Flexibility to work a varied schedule including some weekend availability to support peak business periods
  
• Proactive mindset with strong attention to detail and the ability to anticipate needs before they arise
  
• Experience supporting business operations or providing administrative assistance in fast-paced environments
  
• Commitment to maintaining confidentiality and securely handling sensitive customer information
  
• Self-starter attitude with the ability to work independently while staying aligned with company goals
  
• Interest in or familiarity with South Asian cultures and communities is a plus
  
• Comfort with technology and willingness to learn new digital tools and platforms
  
• Excellent organizational skills with the ability to prioritize competing demands effectively
  

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job