Senior Order Operations Business Partner

Overview:

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! 

About the role:
The Order Operations Business Partner plays a vital role within the Revenue Recognition team, ensuring the accuracy, completeness, and compliance of deal structures and order documentation. This position is responsible for reviewing key data points in the Salesforce process during the deal closure phase and overseeing the transfer of information to NetSuite for revenue recognition. The role also contributes to special projects, process improvements, and strategic initiatives aimed at enhancing operational efficiency and financial accuracy. 

Time Zone Coverage: 
This role requires collaboration across multiple time zones, primarily spanning Europe/Middle East (GMT to GMT+3). To ensure effective communication with global stakeholders, candidates should have flexibility to overlap with key regions, typically covering at least 4-6 hours of standard business hours in these time zones. Some alignment with Central Standard Time (CST, GMT-6) may also be necessary for management interactions, which could require availability during early afternoons in Europe. 
 
Candidates should be aware that this role may involve occasional adjustments to standard working hours to accommodate different regions and business needs. Flexibility in scheduling is important to ensure seamless communication and coordination across teams in different time zones. 

Deal Review & Analysis:

• Interpret pricing and governance policies to accommodate unique customer needs. 
• Manage deal approvals efficiently, escalating only high-risk issues. 
• Evaluate competing priorities in deal decisions and recommend strategic solutions.
• Assess the impact of deal changes on margin health and revenue forecasts.
• Ensure all deal recommendations align with company objectives.
• Provide guidance on complex or nonstandard deal structures.

Order Operations & Documentation Review:

• Review sales orders for accuracy and completeness, ensuring compliance with pricing, SKUs, and customer agreements.
• Validate supporting documentation, including contracts, signatures, and approvals.
• Oversee data integrity in Salesforce, ensuring accurate transfer to NetSuite.
• Support special projects related to process automation and efficiency improvements. 

Revenue Recognition & Compliance:

• Ensure sales orders align with revenue recognition policies.
• Identify and resolve revenue-related discrepancies (e.g., contract modifications, refunds, credits).
• Support the financial audit process by maintaining data integrity and internal controls. 

Process Optimization & Cross-Functional Collaboration:

• Recommend improvements to the quote-to-cash process.
• Share insights with Sales and Finance to improve deal structuring.
• Assist with system integrations, automation initiatives, and special projects.
• Maintain confidentiality of sensitive financial and customer data.

• 3+ years of experience in Deal Desk, Order Operations, Revenue Operations, or a similar role.
• Strong knowledge of Salesforce, NetSuite, Clari, and quote-to-cash processes.
• Understanding of revenue recognition principles, pricing structures, and contract governance.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong ability to interpret and apply pricing and approval workflows.
• Effective communication skills with the ability to tailor messaging for different stakeholders.
• Ability to work independently in a fast-paced environment while managing competing priorities.
• Demonstrated ability to develop process improvements and enhance operational efficiencies. 

• Base Salary: $108,000
• Competitive equity package
• Comprehensive benefits plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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