Sales Development Representative- Costa Rica
Offer summary
Qualifications:
1+ years of experience in sales development, sales operations, or a customer-facing role., Strong communication skills, both verbal and written, in a fast-paced environment., Analytical mindset with the ability to identify trends and inefficiencies in sales operations., Familiarity with sales performance metrics, pipeline management, and reporting..Key responsabilities:
- Qualify inbound leads and manage outbound outreach, ensuring smooth handoffs to Sales Directors and Account Executives.
- Ensure effective use of CRM and sales tools to track lead progression and troubleshoot operational issues.
- Monitor key sales metrics, assist with reporting, and provide insights on pipeline health.
- Engage with the community and support the chatbot, interacting with customers and potential leads.
Job description
About Us
Due to our rapid growth, we are hiring our first ever SDR’s in Costa Rica to help support our Sales Development efforts globally. This is an exciting opportunity to be one of the first individuals at a rapidly growing startup to help drive processes on a global scale. As an SDR, you will be at the forefront of our sales operations, helping us connect with prospective customers and generating qualified leads for our Sales team.If you are passionate about sales operations, optimizing processes, and supporting a high-performance team, we’d love to meet you!
About the role:
In this role, you will be responsible for driving operational excellence within the sales development process. You will help streamline inbound and outbound lead generation efforts while ensuring our sales systems and workflows run smoothly. By leveraging your organizational and analytical skills, you will help ensure that our sales team is equipped with the right tools and insights to close more deals and scale effectively. This role is ideal for someone who is passionate about sales operations, data management, and process improvement.
In this role, you can expect to:
- Lead Qualification & Handoff: Qualify inbound leads and effectively manage outbound outreach, ensuring smooth handoffs of qualified leads to Sales Directors and Account Executives.
- Sales Tool Management: Ensure our CRM (e.g., Salesforce) and other sales tools are being used effectively to track lead progression, and help troubleshoot any operational issues.
- Data Analysis & Reporting: Monitor key sales metrics, assist with reporting, and provide insights on pipeline health to support data-driven decision-making.
- Sales Outreach: You will engage with our community and provide support to our chatbot, interacting with customers, users and potential leads.
- Business systems: Become an expert in SQL, dbt, and enterprise data operations
- Manage Live Chat: Interact with prospects live on the dbtlabs.com website
You are a good fit if you:
- You have 1+ years of experience in sales development, sales operations, or a customer-facing role with a strong understanding of sales processes.
- Are a strong communicator (verbal and written) and collaborate well in a fast-paced environment
- You have an analytical mindset and can quickly identify trends or inefficiencies in sales operations to drive improvements.
- Are values-oriented, and you share our company values.
You’ll Have an Edge If:
- You have previous experience working in sales operations or process optimization roles.
- You have a strong understanding of sales performance metrics, pipeline management, and reporting.
- You have experience working with analytics, BI tools (e.g., Tableau, Looker),SQL or sales automation tools.
- You’ve worked in a high-growth or fast-paced sales environment where process improvement and scalability were key priorities.
#LI-Remote
Benefits at dbt Labs
- Unlimited vacation time with a culture that actively encourages time off
- 401k plan with 3% guaranteed company contribution
- Comprehensive healthcare coverage
- Generous paid parental leave
- Health & wellness stipend
- Flexible stipends for:
- Home office setup
- Learning and development
- Office space
- And more!
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.
What to expect in the hiring process (all video interviews unless accommodations are needed):
- Interview with Talent Acquisition Partner
- Interview with Hiring Manager
- Team Interviews and Challenge
Who we are
At dbt Labs, we have developed strong opinions on how companies should practice analytics.
Specifically, we believe that:
- Code-based transformations offer unmatched flexibility and transparency across various “multi-player” development to power everyone in the organization to collaborate on a common language
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself — not just analytics tools — will increasingly be open source
It turns out that a lot of other people believe this too! Today, there are 50,000 teams using dbt every week, 100,000 dbt Community members, and 5,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.
dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or an accommodation.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.
dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.
Required profile
Experience
Other Skills
- Problem Reporting
- Analytical Thinking
- Collaboration
- Communication
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