German Speaking Customer Support for Automotive Insurance & Claims Department

Patrique Mercier Recruitment is thrilled to present an exciting entry-level opportunity for a German Speaking Customer Support representative in the Automotive Insurance & Claims Department in Greece.

Join a leading insurance company that values excellence and customer satisfaction while utilizing your language skills to support German-speaking clients.

In this role, you will assist customers with inquiries related to automotive insurance policies, claim submissions, and the overall claims process. Your ability to communicate effectively and empathize with clients will be crucial in providing them with the support and guidance they need during potentially stressful situations.

Join this dynamic team and become an integral part of a company committed to helping its customers every step of the way!

Responsibilities

• Provide outstanding customer support in German for automotive insurance inquiries
• Assist clients with the claims process and related documentation
• Educate customers about their insurance policies and benefits
• Resolve customer complaints with professionalism and care
• Maintain accurate records of customer interactions and claims status
• Collaborate with claims adjusters and other departments to ensure efficient claim handling
• Stay informed about insurance products and industry regulations

Requirements

• Fluency in German and English, both written and spoken
• Willingness to relocate to Greece - remote work only within Greece
• Strong communication and interpersonal skills
• Detail-oriented with excellent problem-solving abilities
• Ability to handle sensitive customer issues with empathy
• Proficiency in customer management systems and insurance software is a plus
• Team player with a focus on achieving customer satisfaction
• Willingness to learn and adapt to the evolving insurance landscape

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
• Free Greek Lessons, Engagement Activities