German Speaking Customer Service for Online Retail Department in Greece
Offer summary
Qualifications:
Fluency in German and English, both written and spoken; additional languages are a plus., Strong communication and interpersonal skills., Ability to multitask and manage time effectively in a fast-paced environment., Proficient in using customer service platforms and Microsoft Office..Key responsabilities:
- Provide exceptional customer support to German-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding products, orders, returns, and shipping.
- Resolve issues promptly and professionally while maintaining high customer satisfaction.
- Document customer interactions accurately in the company's system.
Job description
Patrique Mercier Recruitment is proud to offer a fantastic entry-level opportunity for a German Speaking Customer Service Representative to join the Online Retail Department of a leading company in Greece.
This role is perfect for individuals who are passionate about customer service and e-commerce, and who wish to make a difference in a fast-paced environment.
As a representative of a prominent online retailer, you will assist German-speaking customers with their inquiries, ensuring they receive top-notch support and guidance throughout their shopping experience.
Our agency specializes in connecting multilingual talent with dynamic workplaces, and we are dedicated to ensuring a smooth transition for candidates relocating to Greece. Join us and become part of a vibrant team that values excellence and customer satisfaction!
Responsibilities
- Provide exceptional customer support to German-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding products, orders, returns, and shipping.
- Resolve issues promptly and professionally while maintaining high customer satisfaction.
- Document customer interactions accurately in the company's system.
- Collaborate with team members to enhance service delivery and tackle common customer issues.
- Stay updated on product offerings, promotions, and company policies to provide accurate information.
Requirements
- Fluency in German and English (both written and spoken); additional languages are a plus.
- Willingness to relocate to Greece - remote work only within Greece
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using customer service platforms and Microsoft Office.
- Customer-oriented with a proactive approach to problem-solving.
- Willingness to relocate to Greece and embrace a new cultural experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 4 Weeks )
- Free Greek Lessons, Engagement Activities
Required profile
Experience
Other Skills
- Customer Service
- Microsoft Office
- Communication
- Multitasking
- Time Management
- Social Skills
- Problem Solving
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