Offer summary

Qualifications:

Fluency in Dutch (both spoken and written) is essential., Excellent communication and interpersonal skills are required., Previous experience in customer service or support roles is preferred., Strong problem-solving abilities and a focus on customer satisfaction are necessary..

Key responsabilities:

Provide exceptional customer support through various channels, including phone, email, and chat, in Dutch.

Assist customers with inquiries related to the online marketplace platform.

Resolve customer complaints efficiently and effectively.

Educate customers about platform features and functionality.

Job description

Patrique Mercier Recruitment is thrilled to offer a fantastic opportunity for a Dutch Speaking Customer Support representative to join our Online Marketplace Platform Department. In this role, you will be a vital part of our team, helping customers navigate our platform and ensuring they receive outstanding service. You will assist Dutch-speaking clients with their inquiries, complaints and provide guidance on the use of our marketplace. If you are fluent in Dutch and have a passion for customer service, we encourage you to apply!

Responsibilities

Provide exceptional customer support through various channels, including phone, email, and chat, in Dutch.
Assist customers with inquiries related to the online marketplace platform.
Resolve customer complaints efficiently and effectively.
Educate customers about platform features and functionality.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve service delivery and customer satisfaction.

Requirements