Offer summary

Qualifications:

5+ years of experience in business development, sales, or account management., 3+ years of success in customer service, preferably in a B2B environment., Strong communication, interpersonal, and negotiation skills., Experience in the Tech industry and managing large account portfolios is preferred..

Key responsabilities:

Ensure client engagement and satisfaction by understanding their business priorities and pain points.

Act as the primary relationship manager for a group of accounts, maintaining ongoing communications and cross-selling.

Identify growth opportunities and strategically plan ways to enhance client relationships and revenue.

Monitor market dynamics and recommend strategies to counteract pressures affecting client accounts.

Job description

This is a remote position.

Working at Stateside is being part of an international team of creative, innovative thinkers who are leaders in their fields. At Stateside, you’ll grow your career as you work with top U.S. Corporations and help create the technology that moves businesses into the future.

Job Description Objective:
Senior Account Manager, with the mission to ensure client engagement. This person will play a vital role in establishing and growing a successful relationship with our portfolio clients and ensuring they have the high-quality delivery experience expected.

Key Responsibilities:

Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing on their return on investment.
Build and grow strong client relationships.
Acts as the primary relationship management executive for a group of accounts. This includes maintaining ongoing communications and cross-selling activity to improve client satisfaction, developing additional revenue opportunities, optimizing client lifetime value, and driving references.
Leads the pursuit and capture of client renewals.
Builds and maintains strong relationships within delivery teams.
Identify client growth areas, strategically plan ways to grow existing teams with our Sales Dept., and help identify growth opportunities.
Responsible for and assessed Client Net Promoter Scores (NPS) for all engagements aligned to your assigned portfolio.
Relentlessly monitor market dynamics (global and regional), including customer and competitor developments, and recommend strategies to counteract these pressures on management.
Generate revenue growth from our current client portfolio.

Requirements

5+ years of experience with business development, sales, or account management
3+ years of demonstrated success in customer service, preferably in a B2B environment
Proven experience managing client relationships and improving customer satisfaction.
Proven experience in sales or increased revenue for current accounts
Solution-oriented sales or project management processes within the Tech industry.
Experience managing large account portfolios.
Strong customer service and project management skills.
Excellent communication, interpersonal, and negotiation skills.
Highly organized and solution-oriented.
Detail-oriented and able to prioritize.
Self-starter and able to work efficiently under pressure.
A background in the IT industry is nice to have.
Staff Augmentation experience is pleasant to have.
Occasional travel to client sites (USA) and quarterly meetings in LATAM.

Why Join Us?

This is an exciting opportunity to make a real impact by helping our clients achieve their goals and drive their success. As a Senior Account Manager, you’ll have the chance to build lasting relationships, drive client retention, and ensure clients are fully supported at every step. We'd love to hear from you if you're passionate about customer success, problem-solving, and making a difference!

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