Product Support Tech I - Remote-

Job Description:

Join our Team: Product Support Tech I - Moses Lake/ Redmond

Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated [Job title] to contribute to the [team].
At Terex / Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Product Support Tech at Genie, based in Redmond/Moses Lake, you'll play a pivotal role in [providing a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.

What you’ll do

• Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.

• Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request.

• Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.

• Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products.

• Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.

• Performs other duties as assigned that support the overall objective of the position.

What you’ll bring

• High school diploma or equivalent.
• Must know how to read technical documentation and visual schematics and identify electrical and hydraulic symbols.
• Must have strong interpersonal and communication skills.
• Knowledge of engines is highly preferred.

• Hands-on knowledge of Genie product line is desirable.
• Knowledge of construction and/or automotive equipment is a definite plus.
• Experience in customer service or technical support.
• Excellent problem-solving skills.
• Great attitude and high energy.
• Excellent learning and training skills.
• Can work independently or in a team environment.
• Detail oriented with strong problem-solving skills.
• The ability to manage multiple tasks despite frequent interruptions.
• Strong orientation towards quality, safety, and continuous improvement.

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

The salary range for this position is $27.00 -$30.00 per hour USD. The salary range may be higher or lower depending on the applicant’s location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. [Please amend this to suit your location]

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.