About Servier
Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic decision.
Role Summary
We are seeking an Associate Director, Voranigo Patient Services to join our dynamic team. In this role, you will be responsible for evaluating patient support needs and solving critical areas to ensure an exceptional patient experience. Reporting to the Head of Patient Services, you will work closely with patients, advocates, caregivers, and cross-functional partners, primarily in Market Access, to address and improve payer access challenges. As the Associate Director for Voranigo Patient Services you will be a contributor to the enterprise brand strategy. You will manage and deliver on KPIs for Voranigo, adjusting metrics as needed and reporting back to Patient Office leadership. Additionally, you will set adherence targets and implement strategies across all channels to maintain a consistent patient experience. This position offers the unique opportunity to lead and coach teams, identify training opportunities, and collaborate with key vendor partners, all while significantly contributing to patient outcomes and the overall success of the business.
Primary Responsibilities
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Evaluate the patient support needs and problem-solve critical areas for exceptional patient experience by working with patients, advocates, and caregivers
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Develop and optimize key performance indicators (KPIs) for Voranigo, ensuring alignment with business objectives, adjusting metrics as needed, and providing actionable insights to Patient Office leadership through regular reporting
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Serve as the Voranigo Patient Services lead in collaborative forums, representing key observations and insights particularly around access challenges and patient expectations
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Set and implement adherence targets, particularly around time to first fill, patient assistance enrollment, and satisfaction scores to support a consistent patient experience
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Provide coaching around case support to address unique patient scenarios with a solution mindset
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Contribute to the Voranigo strategic plan across the enterprise leveraging insights discovered through the patient journey and patient access hurdles
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Lead and manage direct reports through the full employee lifecycle, including hiring, onboarding, development, and performance management
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In partnership with the Patient Services Operations team identify training opportunities for the Vorangio Patient Services team that promotes a high-quality patient experience
Education and Required Skills
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Bachelor’s degree or equivalent in a science or business-related field required; advanced degree preferred
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Proven leadership in pharmaceutical patient services, rare disease / specialty oncology experience a plus
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Strong project leadership and ability to influence without authority
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Expertise in patient access and reimbursement programs
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Experience leading and developing a team of patient experience managers
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Excellent communication and interpersonal skills
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Strong prioritization and organizational skills
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In-depth knowledge of the US payer coverage and reimbursement environment
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Ability to work in a fast-paced, cross-functional environment
Travel and Location
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20% estimated travel required
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Remote in the US
Servier’s Commitment:
Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary Range
The salary range for this role is $172,000-190,000. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link.
