Customer Support Agent (French-English Speaking)

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We seek to hire candidates with a background in customer service to join our growing team

Essential Duties

• Maintaining a positive, empathetic, and professional attitude towards customers
• Diagnose and solve the customer's problems in French
• Deliver a positive customer experience whilst maintaining strict call-handling KPIs
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Communicate effectively via email and chat with our customers
• Understand the company’s products to answer any questions or concerns
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

What we're looking for:

• Excellent written and verbal English and French communication skills
• French proficiency level C1 and above
• 1 year experience in customer service preferably in a BPO environment
• Ability to quickly think on your feet
• Strong problem-solving skills
• Team player

Why work for Influx

• The flexibility of working from home, this a remote and full-time position
• Work with clients in the USA, EU and elsewhere
• Extensive opportunities to learn from, and work with, high-performing colleagues
• Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!