Channel Implementation Specialist

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Channel Implementation Specialist, you are responsible for partnering with one or more Product Managers to execute specific feature requirements and drive the completion of these features in product releases.  You interact closely with key internal and external clients, external partners and the development team. Our SaaS solutions help power many of the premier online retailers throughout the world who sell through our Marketplaces solution on sites like Amazon and eBay and through our Digital Marketing solution on sites such as Google, Bing, Pinterest and more. You solve complex technical problems with excellent communication skills to enable our clients to expand on the Rithum platform; identifying and resolving issues as early as possible. You build positive relationships with external technical contacts through timely and effective communication strategically supporting our channels. Thorough proactive monitoring of marketplace and webstore integrations, issues detected may lead to direct client communication, publicly displayed message board posts and alerts, working with 3rd party technical contacts, cooperatively working with multiple Rithum teams, etc.

Responsibilities

• Working within a team that builds and supports our EDI and API integration processes
• Analyzing document specifications and mapping these to our proprietary EDI system
• Serve as the technical project lead, working with multiple channels on API integrations
• Work with other internal teams to troubleshoot and make any necessary changes or adjustments to fix any issues found with an integration
• Serve as product subject matter expert and assisting with clients support

Qualifications 

Minimum Qualifications  

• 2+ years of related experience
• Strong oral and written English communication skills
• Knowledge of basic programming concepts
• Understanding of XML and JSON documents
• Experience working with EDI and/or API communication
• Ability to work independently with limited supervision
• Demonstrate strong attention to detail in writing clean, efficient, and well-documented code, ensuring that all software components meet quality standards and function as intended.
• Vocational Training on Software Development or related subject

Preferred Qualifications 

• Bachelor's or Associate degree
• Experience working with EDI X12 and/or EDIFACT data
• Experience working with distributed development teams spanning multiple offices and timezones
• Experience working in SCRUM or Agile Software development environment a plus
• Energetic self-starter, entrepreneurial spirit
• Must enjoy working in a fast-paced, dynamic, and fluid environment, and be able to think strategically and independently.
• Experience with e-commerce, retail, online marketplaces, or digital marketing

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical coverage provided through Irish Life Health; premiums paid by the company 
• Life & disability insurance
• Pension plan with 5% company match
• Competitive time off package with 25 Days of PTO, 11 Company-Paid holidays, 2 Wellness days and 1 Paid Volunteer Day 
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program 
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. 
• Charitable contribution match per team member  

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.