Offer summary

Qualifications:

1-2 years of experience in customer service, preferably in retail or e-commerce sectors., Strong communication skills with a friendly demeanor., Experience with e-commerce platforms, preferably Shopify., Proficient in helpdesk software and MS Office tools, especially Excel..

Key responsabilities:

Provide prompt and friendly responses to customer inquiries via email, chat, and phone.

Assist customers with product selection, sizing, and order placement.

Handle customer complaints positively and process returns and exchanges.

Collaborate with the warehouse team to track orders and maintain customer information.

Job description

Looking for Filipino (Philippines-based) candidates 🇵🇭

Job Role: Customer Service Representative

Work Schedule: Monday - Friday 9 AM - 5:00 PM (AU Time Zone)

Salary range: $1200 - 1500 AUD

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is an Australian retailer specializing in lingerie and swimwear for D to K cup sizes. Since 2006, they have offered expert bra fitting services, both in-store and online, ensuring comfort and support for curvy women.

Role Overview: We are searching for a warm and enthusiastic Customer Service Representative to join our client’s team! The ideal candidate will be friendly and engaging, ready to go the extra mile for customers while assisting them with their lingerie shopping needs.

Responsibilities:

Provide prompt and friendly responses to customer inquiries via email, chat, and phone.
Assist customers in product selection, sizing, and order placement.
Handle customer complaints and concerns in a positive and solutions-oriented manner.
Process returns and exchanges, ensuring customers have a hassle-free experience.
Collaborate with the warehouse team to track orders and manage inventory.
Maintain customer information in the database and ensure accurate order processing.
Update products on the website to ensure accurate and up-to-date information.
Gather feedback from customers to continuously enhance the service offered.
Provide occasional administrative support to the customer service team.
Demonstrate good time management skills to effectively handle multiple tasks and priorities.

Requirements

1-2 years of experience in customer service, preferably in the retail or e-commerce sectors.
Strong communication skills with a friendly and approachable demeanor.
Experience with e-commerce platforms, Shopify preferred.
Proficient in using helpdesk software (like Zendesk or Gorgias).
Proficient in MS Office tools, specifically MS Excel.
Knowledgeable in Photoshop or any photo editing software.
Ability to multitask and manage a high volume of inquiries effectively.
Detail-oriented with excellent problem-solving skills.
A passion for lingerie and an understanding of the fashion retail industry is a plus!
Ability to work in a fast-paced remote environment.

Required profile