Market Intelligence Analyst, Monitoring

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Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a detail-oriented and analytical Market Intelligence Analyst with expertise in social listening and market intelligence tools, specifically Talkwalker. The ideal candidate will be responsible for setting up, managing, and maintaining monitoring agents across various topics, ensuring the continuous refinement of keyword strategies, and delivering actionable insights to stakeholders.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Monitoring Agent Setup & Maintenance: Develop and optimize monitoring agents on Talkwalker to track relevant industry trends, competitors, brand mentions, and emerging topics.
• Keyword Research & Optimization: Conduct thorough keyword research, refine queries, and enhance monitoring accuracy by iterating on search parameters.
• Data Collection & Tagging: Systematically classify and tag collected data to ensure accurate categorization and insightful reporting.
• Insight Extraction & Reporting: Analyze data collected from Talkwalker, identify trends, and generate actionable intelligence reports for internal teams or clients.
• Continuous Improvement: Regularly evaluate monitoring strategies to improve relevance, accuracy, and efficiency based on evolving business needs.
• Collaboration & Knowledge Sharing: Work closely with marketing, research, and business intelligence teams to ensure insights are aligned with broader strategic goals.
• Market Trends & Competitor Analysis: Monitor industry developments, consumer sentiment, and competitive landscape to provide strategic recommendations.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• 2+ years of experience in social listening, market intelligence, or a related field.
• Strong proficiency with Talkwalker or similar social listening and market intelligence tools (e.g., Brandwatch, Meltwater, Sprinklr).
• Expertise in keyword research, Boolean search queries, and data categorization.
• Ability to interpret and synthesize large datasets into clear, actionable insights.
• Strong analytical and problem-solving skills with attention to detail.
• Experience creating dashboards and reports using data visualization tools.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with cross-functional teams.
• Experience in competitive intelligence, consumer insights, or digital analytics.
• Familiarity with industry trends in social media, market research, and data analytics.
• Background in marketing, business intelligence, or related fields.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time indefinite contracts
• Competitive salary and performance bonus
• Possibility to work from home
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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