Czech Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment is delighted to introduce a rewarding opportunity for Czech Speaking Customer Service representatives in the Telecommunications Department. Our agency specializes in placing talented multilingual candidates with leading companies across various industries, and we are excited to help you find your next career move. In this role, you will engage with Czech-speaking customers to provide exceptional service and support within the telecommunications sector. This position invites you to be a part of a dynamic team, where your skills will be utilized to enhance customer satisfaction and contribute to the overall success of our client's operations. Join us at Patrique Mercier Recruitment to take the next step in your career while making a real impact!

Responsibilities

• Provide comprehensive support to Czech-speaking customers regarding telecommunications services.
• Handle all inquiries, troubleshoot issues, and assist with account management.
• Document customer interactions and maintain precise records in the system.
• Identify customer needs and deliver tailored solutions effectively.
• Work collaboratively with team members to resolve complex issues promptly.
• Stay updated about the latest product offerings and industry trends to ensure accurate information.
• Contribute to a positive team atmosphere, promoting a culture of excellence.

Requirements

• Fluency in Czech and proficiency in English (both spoken and written).
• Experience in customer service, preferably in the telecommunications sector.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Solid problem-solving skills and a customer-oriented approach.
• Familiarity with customer service software and CRM systems.
• Enthusiasm for helping customers and a willingness to learn.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel - 2 weeks )