German Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment FR is excited to announce an opening for a German Speaking Customer Service Representative for a dynamic Telecommunications Department. This role is ideal for those who are passionate about technology and communication, and who want to provide exceptional support to customers in the telecommunications industry.

Responsibilities

• Deliver excellent customer service to German-speaking clients via multiple communication channels, including phone, email, and chat.
• Assist customers with inquiries related to services, billing, account management, and technical support.
• Diagnose and resolve customer issues efficiently while ensuring a positive customer experience.
• Provide clear information about telecommunications products, services, and promotions.
• Handle customer complaints with professionalism, aiming for first-contact resolution wherever possible.
• Maintain up-to-date knowledge of company offerings and industry standards to serve customers effectively.
• Accurately document all customer interactions to maintain service records and contribute to quality assurance processes.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, ideally in the telecommunications or technology sector.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues and provide practical solutions.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with good organizational skills.
• A proactive attitude and the ability to work effectively in a fast-paced environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks