French Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment is dedicated to connecting talented individuals with exceptional job opportunities across Greece. We are excited to offer a position for a French Speaking Customer Service representative in the Telecommunications Department. This role is perfect for individuals who are passionate about technology and customer support. In this position, you will assist French-speaking customers with inquiries related to telecommunications products and services, troubleshoot issues, and ensure a seamless customer experience. If you have strong communication skills and a desire to contribute to a dynamic team, we would love to see your application!

Responsibilities

• Provide outstanding customer service through various channels including phone, email, and chat.
• Assist customers with inquiries regarding telecommunications products, promotions, and technical support.
• Effectively address and resolve customer complaints, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and document solutions provided.
• Collaborate with team members to enhance service quality and problem resolution.
• Stay updated on the latest telecommunications trends and product knowledge to assist customers effectively.

Requirements

• Fluency in French (both spoken and written) is required.
• Strong communication and interpersonal skills are essential.
• Previous experience in customer service, ideally within the telecommunications sector, is preferred.
• Excellent problem-solving skills and ability to handle customer inquiries with professionalism.
• Ability to work independently and as part of a collaborative team.
• Proficient in using digital communication tools and customer management systems.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )