Spanish Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment is a top recruitment agency dedicated to connecting candidates with exceptional job opportunities across Greece. We are thrilled to announce an opening for a Spanish Speaking Customer Service representative in the Telecommunications Department. This role is perfect for individuals with a passion for technology and excellent communication skills who wish to make a positive impact on customer experiences. In this position, you will assist Spanish-speaking customers with their inquiries, resolve issues related to telecommunications services, and provide top-notch support to ensure customer satisfaction. If you are eager to contribute to a team that values innovation and customer care, we encourage you to apply!

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding telecommunications products and services.
• Effectively resolve customer complaints and technical issues with professionalism.
• Educate customers about services, billing processes, and account management.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.

Requirements

• Fluency in Spanish (both spoken and written) is required.
• Strong verbal and written communication skills.
• Experience in customer service, ideally within the telecommunications industry, is preferred.
• Excellent problem-solving skills with a focus on maintaining customer satisfaction.
• Ability to work independently and as part of a collaborative team.
• Proficient in using digital tools and customer service software.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )