Italian Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment is a well-regarded agency that specializes in connecting talented individuals with exceptional job opportunities in Greece. We are currently seeking an Italian Speaking Customer Service representative for the Telecommunications Department. This role is ideal for individuals who are enthusiastic about the telecommunications industry and strive to provide outstanding customer service. In this position, you will assist Italian-speaking customers with inquiries related to telecommunications products and services, help troubleshoot issues, and deliver support throughout their customer journey. Your ability to communicate effectively in Italian is essential to ensuring customer satisfaction and fostering positive relationships. If you are ready to contribute to a vibrant industry while working in a dynamic environment, we want to hear from you!

Responsibilities

• Deliver excellent customer service via phone, email, and chat communications in Italian.
• Assist customers with inquiries regarding telecommunications services and products.
• Effectively resolve customer complaints and issues with professionalism.
• Provide clear and accurate information about service offerings, pricing, and promotions.
• Document customer interactions and resolutions in the company’s CRM system.
• Collaborate with team members to enhance service quality and operational efficiency.
• Stay informed about industry trends and product knowledge to assist customers effectively.

Requirements

• Fluency in Italian (both spoken and written) is essential.
• Strong communication and customer service skills.
• Previous experience in customer support, especially in telecommunications, is a plus.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to work both independently and as part of a team.
• Interest in telecommunications products and services is advantageous.
• Proficient in using technology and customer management software.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )