Offer summary

Qualifications:

Fluency in one or more Nordic languages and English, both written and spoken., Prior experience in customer service, preferably in the iGaming industry., Strong knowledge of online gaming environments and customer engagement principles., Excellent communication and interpersonal skills..

Key responsabilities:

Provide exceptional support to Nordic-speaking customers through phone, email, and live chat.

Assist customers with inquiries related to account creation, game rules, and promotions.

Efficiently resolve customer complaints to foster long-term client satisfaction.

Document all customer interactions accurately for future reference.

Job description

Patrique Mercier Recruitment FR is excited to offer a new opportunity for a Nordic Speaking Customer Support Representative in our Online iGaming Department. If you are passionate about customer service and have a background in online gaming, we would love to have you join our team!

Responsibilities

Provide exceptional support to Nordic-speaking customers through various channels, including phone, email, and live chat, ensuring a seamless gaming experience.
Assist customers with inquiries related to account creation, game rules, promotions, and transactional issues.
Efficiently resolve customer complaints and questions to foster long-term client satisfaction.
Document all customer interactions accurately for future reference and service improvement.
Collaborate with technical teams to troubleshoot and resolve customer issues effectively.
Stay informed about gaming regulations, company policies, and new product launches.
Gather customer feedback to contribute to continuous improvement in service quality.

Requirements

Fluency in one or more Nordic languages (e.g., Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
Prior experience in customer service, preferably within the iGaming or online gaming industry.
Strong knowledge of online gaming environments and customer engagement principles.
Excellent communication and interpersonal skills.
Familiarity with customer support software and standard office tools.
Strong analytical skills and attention to detail for effective problem resolution.
Willingness to work flexible hours, including evenings and weekends, as required.

Benefits