Dutch Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the Telecommunications Department. This role is perfect for individuals looking to join a dynamic team and provide exceptional service to Dutch-speaking customers in the telecom industry.

Responsibilities

• Deliver outstanding customer service to Dutch-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to telecommunications products and services, including mobile plans, internet connectivity, and account management.
• Troubleshoot and resolve technical issues efficiently while ensuring customer satisfaction.
• Process orders, modifications, and cancellations while adhering to company policies.
• Maintain a strong understanding of the company’s product offerings and promotions to provide accurate information to customers.
• Document all customer interactions meticulously and contribute to service improvement initiatives.
• Collaborate with internal teams to escalate and resolve complex customer issues effectively.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service, preferably in the telecommunications or technology sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks