Portuguese Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative within the Telecommunications Department. This role is ideal for individuals who are passionate about technology and customer service, and want to join a dynamic team dedicated to assisting clients with their telecommunications needs.

Responsibilities

• Provide top-notch customer service to Portuguese-speaking clients via phone, email, and chat regarding telecommunications products and services.
• Assist customers with inquiries about plans, billing issues, technical support, and service activations.
• Educate customers on the features and benefits of various telecommunications products.
• Handle customer complaints and feedback professionally while ensuring a resolution that satisfies the client.
• Work closely with technical teams to troubleshoot and resolve complex issues.
• Document all customer interactions and feedback to maintain accurate records for quality assurance.
• Stay informed about new products and services to provide the best possible information to customers.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the telecommunications or technology sector.
• Strong communication and negotiation skills.
• Excellent problem-solving abilities and a customer-focused attitude.
• Proficiency in using customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
• Willingness to work flexible hours as required.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks