Spanish Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Spanish Speaking Customer Service Representative in the Telecommunications Department. This role presents a fantastic opportunity for individuals who are passionate about technology and committed to delivering exceptional service to Spanish-speaking customers.

Responsibilities

• Provide high-quality customer service to Spanish-speaking clients across various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to telecommunications services, billing questions, and technical support.
• Resolve customer complaints and issues efficiently, ensuring a positive experience.
• Stay updated on the latest products, services, and promotions offered by the company to provide accurate information and recommendations.
• Document customer interactions meticulously and maintain accurate records for service enhancement.
• Collaborate with other teams to escalate and resolve complex issues as needed.
• Promote a strong customer-centric culture by fostering positive relationships and encouraging customer loyalty.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably within the telecommunications industry.
• Excellent communication skills and the ability to engage with customers effectively.
• Strong problem-solving capabilities and the ability to handle challenging situations with professionalism.
• Proficient in using customer service software and Microsoft Office applications.
• Detail-oriented with good organizational skills and the ability to manage multiple tasks.
• A willingness to work flexible hours, including evenings and weekends, as required.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks